Privacy Policy

Overview

This privacy policy explains how WithExpert.tech ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services.

In plain language: we take your privacy seriously. This page explains what we collect, why we collect it, how we use it, and the choices you have about your data.

What Information We Collect

We collect different types of information depending on how you interact with our website and services.

Information You Give Us Directly

When you contact us or request a quote, we may collect your name, email address, phone number, company name, website URL, the message you send, and the service you are interested in.

If you subscribe to our newsletter, we collect your email address, your name if you choose to provide it, and your subscription preferences.

When you become a client we collect billing information such as address and payment details, any required tax identification, project specific information you choose to share, and a record of our communications.

We collect this information so we can respond to your inquiries, provide the services you request, send invoices, and communicate about your projects. For EU visitors, our legal basis includes legitimate interest in operating our business and fulfilling contracts, and you may withdraw consent at any time.

Information Collected Automatically

When you visit our website, we automatically collect basic usage data such as IP address, browser type and version, operating system, pages you visit, time and date of visits, referring website, and device type.

We use this information to understand how people use our website, identify technical issues, prevent abuse, and improve our services. We collect it through cookies, server logs, and analytics tools as described below.

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit websites. They help sites remember your preferences and understand how you use the site.

We use essential cookies such as session, security, and load balancing cookies that are required for the site to function correctly and cannot be disabled without affecting functionality.

We also use analytics cookies, including Google Analytics, to understand visitor behaviour, popular pages, and traffic sources. These analytics focus on aggregated usage and do not track personally identifiable information or precise location.

Most browsers allow you to refuse or delete cookies. Disabling essential cookies may prevent parts of the website from working properly. We do not use third party advertising cookies, cross site tracking cookies, or social media tracking pixels beyond basic sharing buttons.

How We Use Your Information

We use the information we collect to provide and improve our services, communicate with you, and comply with legal obligations.

This includes responding to contact form inquiries, sending quotes and proposals, delivering SEO, web development, design, or copywriting services, communicating about project status, and processing payments and invoices.

We analyse aggregated usage data to understand which pages are most useful, identify technical problems, test new features, and see what content resonates with visitors.

With your permission we may send marketing communications such as newsletters, service announcements, and educational content. Every email includes an unsubscribe link and we remove you from mailing lists within a reasonable timeframe after you unsubscribe.

We also use information to comply with legal obligations such as maintaining records for tax and accounting, responding to lawful requests, preventing fraud and abuse, and enforcing our terms of service.

We do not sell your personal information, we do not share it with advertisers, and we do not use it for purposes you have not consented to.

How We Share Your Information

We share information only in limited circumstances.

We work with service providers such as hosting and infrastructure providers, cloud storage, email and communication tools, analytics and monitoring providers, payment processors, email marketing platforms, and project management tools. These providers are required to use information only for specified purposes, implement appropriate security, and delete or return data when services end.

We may disclose information if required by law, for example to comply with court orders, government investigations, or legal regulations, or to protect our rights, property, or safety and to prevent fraud or illegal activity.

If WithExpert.tech is ever acquired, merged, or sells assets, your information may be transferred to a new owner. If that happens we will provide notice and explain any choices you have.

In all other cases we will only share information with your explicit consent, after explaining what will be shared and why.

How We Protect Your Information

We use technical, organisational, and administrative measures to protect your information.

Technical safeguards include SSL/TLS encryption for data transmitted between your browser and our servers, encrypted storage for sensitive information, regular security updates and patches, firewall protection, intrusion detection, and secure backup systems.

Access controls limit employee access to only the information needed for their role, require strong authentication for accounts with client data, and include regular access reviews and prompt revocation when people leave the team.

Organisational measures include privacy training, confidentiality agreements, regular security audits, and documented incident response procedures.

We do not store complete credit card numbers on our servers, we do not keep passwords in plain text, and we do not access client project files without permission. If a data breach were to occur, we would notify affected users, explain what happened, describe actions taken, and provide guidance on how to protect yourself.

How Long We Keep Your Information

We keep information for different periods depending on why it was collected.

Contact form inquiries are retained for a limited period so we can reference past conversations. Client project information and payment records are kept for several years to meet tax and accounting requirements and for potential audits. Email newsletter records are retained while you remain subscribed and for a short period afterwards to ensure unsubscribe requests are honoured. Website analytics and server logs are kept for defined periods to identify trends and troubleshoot issues.

After retention periods end, information is deleted or anonymised. You may request earlier deletion in many cases, although some records may need to be kept if required by law.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, to object to certain processing, and to unsubscribe from marketing communications.

All users can request a copy of the personal information we hold, ask us to correct inaccuracies, request deletion subject to legal obligations, unsubscribe from marketing emails, and raise concerns about how we handle data.

Users in the EU or EEA may have additional rights under GDPR, including data portability, restriction of processing, objection to processing based on legitimate interests or for direct marketing, withdrawal of consent, and the right to lodge a complaint with a supervisory authority.

Users in California may have rights under the California Consumer Privacy Act, including the right to know what categories of information we collect and share, the right to request deletion, and the right to be free from discrimination for exercising privacy rights. We do not sell personal information.

To exercise your rights, contact us using the details below with enough information to identify you and your request. We may need to verify your identity before acting on your request.

Children's Privacy

Our services are not directed to children under 16 and we do not knowingly collect information from children. If we learn that we have collected information from a child under 16 without parental consent, we will delete it promptly. If you believe a child has provided information to us, please contact us so we can remove it.

International Data Transfers

WithExpert.tech is based in the United States, and your information may be transferred to and processed in the United States or other countries where we or our service providers operate. For EU and EEA users, we rely on appropriate safeguards such as Standard Contractual Clauses and contractual commitments from service providers to protect your data in line with applicable law.

Third-Party Links

Our website may contain links to third party websites, including client sites, referenced resources, tool recommendations, or social media profiles. We are not responsible for the privacy practices of those sites and this policy does not apply to them. We recommend reviewing the privacy policies of any website you visit before providing personal information.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page and, for material changes, may notify active clients and subscribers by email. Continued use of our services after changes take effect means you accept the updated policy.

Contact Us About Privacy

Questions, concerns, or requests?

Email: info@withexpert.tech

Subject line: "Privacy Inquiry" for faster handling.

You can also write to us at our business mailing address as listed on this site.

Summary in Plain Language

In summary, we collect information you give us and basic usage data so we can provide services, improve our website, send optional newsletters, and meet legal obligations. We do not sell your information, we do not share it with advertisers, and we do not track you across other websites.

You can access, correct, or delete your data, unsubscribe from emails, and contact us or regulators if you have concerns. To make a request, email us with "Privacy Request" in the subject line and we will respond as quickly as reasonably possible.

Legal Compliance

This privacy policy is designed to comply with relevant laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), CAN-SPAM, and the Children's Online Privacy Protection Act (COPPA), as applicable. Our internal security practices are aligned with recognised standards such as SOC 2 and ISO 27001 where appropriate.